Welcome to our Faqs area, here we answer most of your questions.
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It is important that in the event of any occurrence that may give rise to a claim, you should notify Kenyan Alliance Insurance Ltd or your agent / Broker immediately and provide us with full information as soon as possible.
A deductible or an excess is the cash value amount of damages that you agree you will be responsible for if you have a claim. Most insurance policies have a deductible or an excess which states that a portion of the amount paid for the loss will be subtracted from the amount the insurance company would otherwise pay.
Yes you should. Even if the accident appears are minor, it is important that you let your insurance company know about the incident. If you have an accident but don‘t report it to your insurer, you are taking a risk, even if the damage seems minor. If the other driver sues you weeks or months later, your failure to report the accident might cause your insurer to refuse to honour the claim. And even if they do, the delay will have prejudiced the insurer’s position as concerns gathering evidence to represent you.
It’s up to your insurer to decide whether to pay for repairing your car or to declare it a total loss and pay you its market value. Standard motor policies will not pay to repair a vehicle if the repairs cost more than the cash value assigned to the car. In practice, there will be little dispute about whether to repair the car if the damage is above 75% of the book value of the car. You’re entitled to the market price of the car you just lost. You shouldn’t get more or less than what you are due.
Contact us or your agent for a claim form. Complete the claim form and submit it to us together with the police abstract.
Customers will be contacted when the cheque is ready. A customer may also check out the progress directly with the claims department.
By using an agent to purchase insurance, the policyholder receives more personal service. An agent with whom there is direct contact can be vital when purchasing a product and can be most necessary when lodging a claim.
The amount to be paid will vary according to different providers and products, but the typical factors considered by life insurers are: Sum assured, length of policy term, and cover and options bought.
You can nominate another child or reassign the policy benefits for your other financial obligations.
One is legible to take a policy loan after 36 months or on the 3rd policy anniversary.
Critical illness cover pays out if you're diagnosed with a condition specifically listed in your policy. It can be combined with life insurance in an integrated policy, or bought as a stand-alone product.
This is a form of term insurance where the cover amount decreases over time, often in line with a repayment of a mortgage.
The most common covers are based on a multiple of an individual’s annual salary (i.e. 3/4/5 times annual salary). However, a fixed amount of cover per employee is also allowed.
You may change your life insurance beneficiary at any time and as often as you wish. Simply complete and submit the Nomination of Beneficiary Form.
If you are terminated from employment, the group life cover ceases. A benefit is only payable upon death or disability.
The main Group Life insurance is an occupational cover meant for employees. Last expense however, whether as a rider or stand-alone policy, may be extended to dependents upon payment of requisite premiums.
If you are on an approved leave of absence or seasonal layoff, you may continue to have coverage by continuing to pay your premiums.
The Free Cover Limit is the amount of coverage automatically provided to any group member for which Medical Examinations are not mandatory.
Critical illnesses covered include; Heart attack, Stroke, Cancer, Coronary Artery Disease, Major Organ Transplant, Kidney Failure, Paraplegia or Paralysis, Blindness.